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Dripping Springs Wastewater Customers’ April Bills will Reflect New Winter Averaging Rates
03/28/2021

City wastewater customers will see rate changes on their Water/Wastewater bill being sent from the Dripping Springs Water Supply Corp on April 1. Wastewater rates are based on water consumption through December, January, and February. This is the winter averaging period and is conducted annually.

 

During the 2020 winter averaging analysis, overuse charges were generated at approximately half the amount they should have been due to an adjustment error. This has been corrected for the 2021 rates. Customers who had excessive water usage during winter averaging will notice the rate increase. To be clear, there is no increase in any rates by ordinance. The overuse charge is simply being corrected. The previous year, customers who used an excess amount of water than allotted sewer usage were only charged half the required amount.

  

Customers who believe that their new wastewater rate is incorrect due to error in usage reporting, leaks, or other causes, can apply for a wastewater billing rate adjustment.

 

To receive a wastewater billing rate adjustment, customers must do the following:

 

  • Customers must fill out a Wastewater Billing Rate Adjustment Form. This can be found on the Wastewater Utility section of the City’s forms page: http://www.cityofdrippingsprings.com/page/city.forms
  • Along with submitting the form, customers must also submit proof via email: usage reports from DSWSC, plumbing invoice/receipts due to breaks/leaks, property owner’s receipts of materials, supplies, etc.
  • If approved, rates will be adjusted, and the customer will receive notice from the City. The rate adjustment will be reflected on the next month’s bill.

 

For more information about the wastewater billing rate adjustment, email scole@cityofdrippingsprings.com or call 512-858-4725.


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